Effective Date: [Effective Date]
This Shipping Policy explains how orders are processed, packaged, and shipped. For returns and refunds, please see our Refund & Returns page.
1. Processing Time
Orders are typically processed within [1–3 business days] (excluding weekends and holidays). Processing time may be longer during peak periods or due to required age verification/document checks. You will receive an order confirmation email when your order is placed and a shipping confirmation with tracking details when your order ships.
2. Shipping Methods & Carriers
We ship using carriers such as [USPS, UPS]. Available carriers and shipping options will appear at checkout. Delivery times and costs are estimates and depend on the selected service and destination.
3. Domestic Shipping (within [Country])
Estimated delivery after shipment:
- Standard Ground: [3–7 business days]
- Expedited: [1–3 business days]
Actual delivery times vary by carrier and destination.
4. International Shipping
We ship to selected countries only. International delivery times vary widely by destination (typically [7–21 business days] or more). International orders may be subject to customs clearance delays, Please contact us for further instructions.
4.1 Customs, Duties & Taxes
Recipients are responsible for any customs duties, VAT, import taxes, or clearance fees imposed by the destination country. We do not control or predict these charges. If an international shipment is refused or returned due to unpaid customs duties, we may charge return shipping and restocking fees.
5. Shipping Costs
Shipping costs are calculated at checkout based on package weight, dimensions, destination, and carrier service selected. Promotions offering free shipping will state any minimum order value and any exclusions.
6. Age Verification & ID Checks
Because we sell age-restricted products, some orders may require additional identity verification (e.g., photo ID). Verification may delay processing. Failure to provide valid ID within the timeframe requested may result in order cancellation and refund (less any fees).
7. Tracking Your Order
Once shipped, you will receive a shipping confirmation with a tracking number. Use the tracking link provided to check delivery status. If tracking shows delivered but you cannot locate the package, contact us at [[email protected]] immediately so we can assist.
8. Lost, Stolen, or Damaged Packages
8.1 Damaged on Arrival
Inspect packages upon delivery. If items are damaged, retain packaging and contact us within [48 hours] with photos of the damage. We will work with the carrier to file a claim and will advise on replacements or refunds per our Refund & Returns policy.
8.2 Lost or Stolen Packages
If tracking indicates delivery but no package was received, contact the carrier to confirm delivery status, then notify us. We will investigate and work to resolve claims; reimbursements depend on the carrier insurance and purchase details.
9. Undeliverable or Returned Shipments
Shipments returned to us due to incorrect address, refused delivery, or inability to clear customs may incur return shipping and restocking fees. Customers are responsible for additional shipping charges to re-ship the order.
10. Address Changes & Redirects
If you need to change your shipping address after placing an order, contact us immediately at [[email protected]]. We may be able to update the address if the order has not yet shipped. We are not responsible for delays caused by inaccurate address information.
11. Prohibited Destinations & Restrictions
We may be unable to ship to certain countries or regions due to local laws and carrier restrictions. It is your responsibility to know and comply with local regulations regarding nicotine-containing products. Orders shipped to prohibited destinations may be cancelled.
12. Contact
For shipping questions or assistance, email: [[email protected]] or use our contact form at https://vapingbreeze.com/contact. Provide your order number and a clear description of the issue for fastest service.